I implore you, if you don't know what ticket a queue belongs to, for the love of God, take 60 seconds to look up key words from that ticket in your ticketing software, and I'll bet you'll find very similar CLOSED tickets you may reference, and then move the ticket to the proper queue. Thank you.

I implore you, if you don't know what ticket a queue belongs to, for the love of God, take 60 seconds to look up key words from that ticket in your ticketing software, and I'll bet you'll find very similar CLOSED tickets you may reference, and then move the ticket to the proper queue. Thank you.